FAQ

You can get fast and reliable support anytime:

• Submit a request via Support Center
• Chat instantly using Live Chat
• Email us at support@xenarmor.com

XenArmor® is a trusted provider of enterprise-grade cybersecurity and forensic solutions, used by professionals across government and corporate sectors worldwide.

• 19+ years of experience in security softwares
• 285+ softwares developed (free & enterprise)
• 31+ million users globally
• Softwares used by govt, military and enterprises worldwide
• Softwares are Digi-signed with EV Certificate by Sectigo, a leading certificate authority—ensuring authenticity and safety

If you’ve forgotten your password, don’t worry.

• Visit our Password Recovery Articles to learn different recovery methods
• Or download our Password Softwares to get back your password instantly

You can stay updated with our latest software releases, updates, and exclusive offers by downloading any of your favorite software.

Customers and trial users are automatically subscribed to receive important updates

You can unsubscribe anytime.

Currently, all our software is designed to run on the Windows platform only.

However, we have Android password recovery software that can be installed on a Windows PC and used to recover passwords from connected Android devices.

No. It’s easy to use for everyone and works in just a few clicks.

Yes, the software is 100% safe & secure to use

• Digi-signed with EV Certificate by Sectigo - ensuring authenticity & safety.
• Trusted by Antivirus and Windows SmartScreen

Intended for legitimate purposes only, such as:

• Recovery of your own keys
• Recovery service for clients
• IT administration & auditing
• Digital forensics & investigations
• Security professionals with authorization

Note: Unauthorized access is strictly prohibited and may result in license termination.

The Trial version is available for both Basic & Premium Edition.

It includes all features of the full version for evaluation with minor limitations,

• It works for 7 days only
• Shows only first 2 characters of recovered keys/passwords
• Command-line features disabled

We recommend trying the Trial version before purchase. If you need any assistance, contact our Support Center.

Generally free password tools flagged as PUA (Potentially Unwanted Applications) by antivirus.

However, our softwares are enterprise-grade and digitally signed with EV Code Certificate by Sectigo, a leading certificate authority - ensuring authenticity & safety.

This is typically a false positive. You can resolve it by:

• Adding the software to your antivirus whitelist/exclusions
• Temporarily disabling antivirus protection during installation/running
• Reporting the file to your antivirus vendor as a false positive

For Windows Defender, you can quickly add exclusions or temporarily disable protection using:

If you encounter an issue during installation, try the following steps:

• Close the installer and end any related processes, then try installing again
• Antivirus may block the installer wrongly. Temporarily disable it or whitelist the software and retry installation.
• Sometimes Antivirus may block it wrongly...In that case just disable it temporarily and try installation again
• If the issue persists, restart your computer and retry the installation

You can easily access help directly from within the software:

Click the Help button to open the detailed User Guide with step-by-step instructions and screenshots

Access all product User Guides and Video Tutorials for comprehensive guidance.

If you still need help, contact our Support Center with all details for expert assistance.

You can access the latest release details and updates in multiple ways:

• User Guide: Open via the Help option in the software or from the product page. Here check the last section “Version & Release History”
• XenArmor Account: View all your orders and available upgrade offers
• Latest Download: To receive your latest upgrade, contact our Support Center with your order details.

We support a wide range of secure payment methods like Credit/Debit Cards, PayPal, Google Pay, Apple Pay, Cryptocurrency (Bitcoin/USDT) through our trusted payment partners:

• PayProGlobal Inc. (USA)
• FastSpring (USA)
• Stripe (USA)

Yes, your order is fully secure and processed via trusted providers like PayProGlobal, FastSpring, Stripe, and PayPal from USA.

Delivery time depends on the payment method used:

• PayProGlobal / FastSpring: Delivered instantly via email
• Stripe / Cryptocurrency: Delivered manually within 24 hours by our support team

If you haven’t received your download link or license key, please check the following:

• Instant delivery orders (PayProGlobal / FastSpring): Check your spam/junk folder for the email containing your software and license key
• Manual delivery orders (Stripe / Cryptocurrency): Delivery may take up to 24 hours

You can view all your purchased softwares and exclusive offers in your XenArmor Account.

Click here to access your orders & offers

Yes, all our customers receive priority support.

• Get help via Support Center, Live Chat, or Email
• Receive expert assistance within 24 hours

Please note that the trial version cannot be activated.

To activate your software:

• Install the full version provided in your order delivery email
• Launch the software and enter your license key in activation screen

If you encounter an activation error, please follow the troubleshooting steps in the guide below: Solution to License Activation Problem

If the problem still continues, please contact our Support Center.

No worries—we’ve got you covered.

Please contact our Support Center with your order details to get back your key.

We offer a range of partnership programs designed to help you grow your business and increase revenue:

• Affiliate Program
• Reseller Program
• Joint Partnerships
• Giveaways & Promotions
• Coupon & Marketing Collaborations

We offer a starting commission of 50% for all our affiliate partners.

For complete details on commission structure, payouts, and additional benefits, please visit our Affiliate Partner Page.

Want to promote our giveaway and engage your audience?

Readch out to us via Support Center for latest giveaway promotions.