SUPPORT  CENTER



Our Support Center


Our dedicated Support Center is focused on helping our customers in quick resolution of all the problems, technical or otherwise, in any of our products. Solution to all your issues is just email away and you can expect a swift response within 24-48 business hours.

You can either quickly fill a form below or write email to our support team directly.


support@xenarmor.com

for all technical and product support issues

XenArmor Support Plans


Here are the various Support Plans for our enterprise softwares. We recommend Premium Plan as it can help you to save money by getting all Major Edition releases without paying cent.


  • Choose Your Support Plan

  • Technical Support (Email)Technical Support (Email)
  • Email Support Queries per MonthEmail Support Queries per Month
  • Average Response TimeAverage Response Time
  • Software Bug FixesYou can report issues and we will get it fixed. Time may vary based on nature of issue.Software Bug Fixes
  • Minor Version UpdatesIncludes only minor releases. Not major editions.Minor Version Updates
  • Major Version ReleasesIncludes all releases including Major Editions launched during support period.Major Version Releases
  • Remote Assistance (on-demand)Our technical support person will help you through TeamViewer based on needRemote Assistance (on-demand)
  • Request for New FeaturesSend request for new features and requirementsRequest for New Features
  • Customer Priority ServiceYour queries will get preference over othersCustomer Priority Service
  • Exclusive Discount on Next OrderGet Additional Discount on all Your Next Software OrdersExclusive Discount on Next Order
  • Supported SoftwaresNumber of softwares supported by single support plan Supported Softwares
  • Support Plan ValiditySupport Plan Validity
  • Standard Support Plan

  • $29

    $49

  • Technical Support (Email)
  • Email Support Queries per Month5
  • Average Response Time48 Business Hours
  • Software Bug Fixes
  • Minor Version Updates
  • Major Version Releases
  • Remote Assistance (on-demand)
  • Request for New Features
  • Customer Priority Service
  • Exclusive Discount on Next Order20%
  • Supported SoftwaresOne
  • Support Plan Validity6 Months
  • Premium Support Plan

  • $49

    $99

  • Technical Support (Email)
  • Email Support Queries per Month15
  • Average Response Time24 Business Hours
  • Software Bug Fixes
  • Minor Version Updates
  • Major Version Releases
  • Remote Assistance (on-demand)
  • Request for New Features
  • Customer Priority Service
  • Exclusive Discount on Next Order25%
  • Supported SoftwaresTwo
  • Support Plan Validity1 Year
  • Enterprise Support Plan

  • $99

    $199

  • Technical Support (Email)
  • Email Support Queries per Month25
  • Average Response Time24 Business Hours
  • Software Bug Fixes
  • Minor Version Updates
  • Major Version Releases
  • Remote Assistance (on-demand)
  • Request for New Features
  • Customer Priority Service
  • Exclusive Discount on Next Order30%
  • Supported SoftwaresFive
  • Support Plan Validity1 Year

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Software User Guides

In depth tutorial on how to use each of our softwares

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FAQ

answers to all the frequently asked questions by our users

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Write to Support Team

If you are facing any technical problem with any of our products or you are in need of our assistance then please write to our support team below,