Acceptable Circumstances for Refund

Here are practical cases where refund is approved,

• Duplicate purchase of the same software product.
• Purchased multiple editions of the same software by mistake.
• Incorrect product purchase and request to exchange with another XenArmor product.
• Software failed to function despite assistance from our technical support team.
• Password recovery software was unable to recover passwords stored on the target system (proof required).
• License key recovery software could not detect stored product keys from the target system (proof required).

Unacceptable Circumstances for Refund

Here are the special cases where refund is not possible,

• Customer applied for the refund after 30 days from the purchase date
• Change of mind by customer after purchase of software
• Customer wants to buy/bought similar software from another company
• Customer is successfully using the purchased software
• Customer did not get license key or unable to activate software but did not contact XenArmor Support
• Customer requested refund on technical issues but did not provide any details or seek help from XenArmor Support
• For password/key recovery softwares, refund is not possible after activation. Because any one can recover password/key successfully and claim for refund
• Unlimited Editions are non-refundable after activation due to their one time-life time activation

Refund Processing Time & Charges

• Refund requests are typically responded to within 24 business hours by our support team.
• Eligible refund requests are generally processed within 48–72 business hours.
• No refund processing charges or hidden fees are applied.
• Approved refund requests receive a 100% refund of the purchase amount.

Refund Request Process

Prior to requesting refund, please contact XenArmor Support Team for any technical/license issues else refund may not be approved.

XenArmor follows the Software Industry Standard practice for processing of refund.

Here are the simple steps to request for refund,

• Download and complete the Refund Request Form.
• Sign the completed form and send a scanned copy to support@xenarmor.com.
• The XenArmor Refund Approval Team will review your request and may ask for additional details if required.
• Approved refunds are processed within 48–72 business hours.

XenArmor Refund Team ensures that all genuine customer cases are refunded.

Being an enterprise software company, XenArmor places the utmost importance on meeting and exceeding the expectations of our customers and we strive to build long-lasting relationships based on trust and reliability.